PRIVACY

How we handle your details.

Last updated 3 October 2026

Dusk Automation is a small business based in Melbourne, Australia. We provide AI website chat and missed-call text follow-up for other businesses. This page explains, in plain language, what happens to the details you share with us.

When you send the enquiry form on this website

We collect what you type into the form: your name, business name and email address, and, if you choose to add them, your phone number, website address and message.

We use these details to reply to your enquiry and, if you gave us your website, to prepare a demonstration for your business. We do not add you to a marketing list, and we do not sell your details or share them for advertising.

When you chat with a Dusk AI assistant

This applies to the chat on this website, to demonstration links we send to businesses, and to the chat on the website of a business that uses Dusk.

The messages you type, and any contact details you choose to leave, are stored so the business can follow up with you. Your messages are also sent to our AI provider so it can write a reply. The assistant is an AI, not a person, so please do not share sensitive information such as payment card numbers, passwords or health details in a chat.

If you tap a phone number or an email address in one of the assistant’s replies, we record that the tap happened, so the business can see that a chat led to a call or an email. We do not record the call or the email itself.

If you leave contact details in the chat on this website, we use them the same way as the enquiry form above: to reply to you and, if you gave us your website, to prepare a demonstration for your business.

If you ring a business that uses Dusk missed-call follow-up and the call is not answered, that business may send you a text message so you can say what you need. You can reply STOP to that message at any time and no more texts will be sent to you from that business.

Where your details are kept

Enquiries and conversations are stored in a database hosted by Cloudflare. To run the service we also use Anthropic (to write AI replies) and, where those features are switched on, Resend (to email enquiries to the business) and Twilio (for phone calls and text messages). If a business books a Dusk plan online, the payment is taken by Stripe on Stripe’s own payment page; we do not see or store card details. These providers may process information outside Australia.

We keep an enquiry for as long as it is needed to follow it up, or until you ask us to delete it.

Cookies and tracking

This website does not use analytics or advertising trackers. The fonts on this page are loaded from Google Fonts, so your browser contacts Google to fetch them. A sign-in cookie is set only if you log in to a Dusk account.

If you send a message in a Dusk chat, your browser keeps that conversation until you close the tab, so it is still there when you move between pages, and stores a random ID so a later conversation from the same browser can be recognised. Neither is used for advertising.

Seeing, correcting or deleting your details

Call us on 0492 970 180, or send a message through the enquiry form, and tell us what you would like. We will show you what we hold about you, correct it or delete it.

If your details were collected by a business that uses Dusk, you can also ask that business directly.

Changes to this page

If the way we handle details changes, we will update this page and the date at the top.