Is the preview really free?
Yes. We build a working preview from your website at no cost, and you don’t need to give payment details. It stays open for seven days and includes up to 30 AI replies. Missed-call follow-up is shown as an on-screen simulation. If you’d like it switched on, we’ll confirm the plan and setup with you first.
Will this work with my existing website?
The chat widget can be added to many common website platforms. We’ll check your website and access requirements, then confirm the installation steps.
Can I keep my current phone number?
We’ll review your current number, provider and call setup to confirm what’s possible. Any forwarding requirements, number changes or extra costs will be explained before you proceed.
What happens if the AI doesn’t know an answer?
We build the assistant around information you approve. When a question needs your expertise, it collects the enquiry for your team to follow up.
Does Dusk book appointments for me?
Dusk can guide customers to your existing booking link. Direct booking and live calendar availability depend on your booking system and the integration we agree on.
How long does setup take?
Website chat is switched on as soon as you book and pay online: you get one line of code to add to your website. Missed-call follow-up takes longer, because your phone line has to be connected and tested first. Either way, you try it in your free preview before you pay.
Are there contracts or extra charges?
Plans are monthly, with a one-time setup fee and 30 days’ notice to cancel. We’ll confirm message allowances, any usage charges and integration costs before you sign up.